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Manufacturers

Shipments and returns

1.1 Standard Return

Requirements to create a Standard Return

- Merchandise can’t be used; damaged or a combination of the two.
- Request for Return must be within 7 consecutive days of delivery and noted in DDI Tickler.  If in-store purchase then 7 consecutive days of pick-up.

Budget Responsibilities

- Provide the customer with an invoice noting the return authorization.
- Inform customer of their RMA# which is the DDI Order Number of the Return Order.
- Instruct customer of their responsibilities.

Customer Responsibilities

- Properly re-package merchandise for return.
- Ensure that RMA Number is clearly and legibly written on the exterior of the box.
- Arrange the return shipment within 4 Business days of the request.
- Accept the 20% Restocking Fee + All shipping charges involved.
- Provide return shipment confirmation via e-mail (info@budgetequipments.com) or phone 313-382-2681 along with tracking information to the Budget Customer Service Dept.
- Understand that if they should fail to meet these requirements the return order will be canceled and considered invalid with no option of renewal.

 

1.2 Damaged or Defective Return

Requirements to create a Damaged or Defective Return

- Merchandise damage must have been reported to the carrier by the customer within 48 hours of delivery (UPS Ground & Air Services)
- Merchandise damage must have been reported at delivery VIA the Delivery Receipt provided by the carrier. (Freight Deliveries)

Budget Responsibilities

- Provide the customer with the proper resources to return merchandise. Label(s)
- Create and File the claim for the costs of damages as well follow-up and complete
- Inform the customer of their responsibilities.

Customer Responsibilities

- Return Merchandise within 4 business days of receiving a shipping label.
- Make arrangements with the respective shipping carrier to pick-up merchandise.
- Confirm with the Customer Service Department that merchandise has been picked-up VIA E-mail (info@budgetequipments.com) OR by phone 313-382-2681

 

2.1 Standard Exchange

Requirements to create a Standard Return

- Merchandise can’t be used; damaged or a combination of the two.
- Request for Return must be within 7 consecutive days of delivery and noted in DDI Tickler.  If in-store purchase then 7 consecutive days of pick-up.
- If Customer wishes to do a Warranty Exchange Program Form (WEP) the replacement item can ship immediately after the form has been faxed to the Customer Service Dept. (313-382-2681) Otherwise the replacement merchandise will not ship until the returning item is returned.

Budget Responsibilities

- Provide the customer with the WEP Option for expedited shipping.
- Provide the customer with an invoice noting the exchange authorization.
- Inform customer of their RMA# which is the DDI Order Number of the Exchange Order.
- Instruct customer of their responsibilities.

Customer Responsibilities

- Determine Method of Exchange, either WEP or basic exchange.
- Properly re-package merchandise for return.
- Ensure that RMA Number is clearly and legibly written on the exterior of the box.
- Arrange the return shipment within 4 Business days of the request.
- Provide return shipment confirmation via e-mail (info@budgetequipments.com) or phone 313-382-2681 along with tracking information to the Budget Customer Service Dept.
- Understand that if they should fail to meet these requirements the return order will be canceled and considered invalid with no option of renewal.

 

2.2 Damaged or Defective Exchange

Requirements to create a Damaged or Defective Return

- Merchandise damage must have been reported to the carrier by the customer within 48 hours of delivery (UPS Ground & Air Services)
- Merchandise damage must have been reported at delivery VIA the Delivery Receipt provided by the carrier. (Freight Deliveries)

Budget Responsibilities

- Provide the customer with the proper resources to return merchandise. Label(s)
- Create and File the claim for the costs of damages as well follow-up and complete
- Inform the customer of their responsibilities.

Customer Responsibilities

- Return Merchandise within 4 business days of receiving a shipping label.
- Make arrangements with the respective shipping carrier to pick-up merchandise.
- Confirm with the Customer Service Department that merchandise has been picked-up VIA E-mail (info@budgetequipments.com) OR by phone 313-382-2681

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